Shipping Information


    Dear customers! We are glad to let you know that we have posted some new bulk offers. The new brand Kalpa is now available in bulk offer. So please make sure you will check it out and place your orders. Warmest Regards NeoMeds Team

  • Shipping Information

  • Shipping and Delivery

  • Shipping & Delivery FAQ

    How do you ship?

    * We ship our products world wide and all packages are shipped very discreet.
    - Our organization name or anything else that would imply pharmaceutical contents of the package is never used in our shipments.
    - Packaging types are changed constantly to achieve max delivery success!
    - The size of our packages are never larger than what would cause unnecessary suspicion. If the order is too large to fit in one package, it will automatically be divided into two or more packages (all for one Shipment Handling charge).
    - We also reuse original cardboard boxes for packing different products that fit in ( because we are ecological oriented company and because this way there is more possibility to deliver successfully)
    - Shipments are sent from various shipping points and different European countries.

    * How are bulk/large quantities orders shipped?
    If the order is too large to fit one package, we guarantee the order will be divided into the necessary amount of packages to lower the risk. No matter how large your order is, we reassure you the same discretion level and repackaging as used for small sized orders.

    * Do you ship to P.O. Boxes and APO ?
    We do ship to PO Box. We do not ship directly to APO address, you can use your home/billing info and your family/friends can redirect you products from USA. Please leave shipping info in comment line of each order. This way you will have 99% delivery success.

    * What is the cost of shipping?
    The shipping cost varies on the order size, usually it is around 20-30 USD.

    * How do I change my order after it has been placed?
    As long as your order is unpaid you can edit it by logging in into your account and choosing order ID after which clicking on EDIT ORDER. If you already paid for the order but it was not sent yet and you want to add/remove an item, please create a ticket and ask customer support to make needed changes. Please always in message specify order ID as this make feedback faster.

    * Where do I send my payment?
    Information on where to send your payment is provided after you place an order, and its sent directly to your e-mail address. Please, follow the payment instructions carefully to avoid unnecessary delay. In case you haven't received it when placing and order, please contact us and we will send you data by email!

    * How long does it take for you to receive my payment transfer?
    Payments made by money transfer methods are normally processed within 2-3 business days after we receive transaction data from you. If payment is rejected by the transfer company ( data not correct) than we send you email and whole process starts all over again so be careful in order to avoid delays! If transaction is successful we ship in 24 hours after confirmation was received!

    * How long is the whole process of ordering and shipping?
    Order confirmation with instructions for how to make payment is sent to your email automatically and immediately after you submit your order. Once payment is received, we process and dispatch your order within 1 business days. Shipping time is normally between 7 and 15 business days and for very remote countries up to 25 business days! PLEASE NOTE that BUSINESS DAYS are only Monday to Friday so before you order you should have that clear in your mind! Delivery time includes time necessary for international regular airmail, which must also pass your customs, so we expect you to accept this as NORMAL DELIVERY TIME and respect it! Please check your ORDER HISTORY online first and count business days before writing to us about delivery time! If it's over 15 business days, please contact us and together we will find the reason and the solution!

    * How successful is delivery?
    We ensure that all packages are shipped with maximum discretion. Products are removed from their original boxes and repacked with extreme care and precaution, specifically to minimize shipment volume. Our organization name is not indicated on any package and shipments are sent from various shipping points in Europe, established in different countries, to ensure maximum discretion and highest probability of successful delivery.

    * What do I do if I do not receive order?

    Order may not arrive in 2 cases:

    1. It may be seized

    2. It may be lost in the mail

    For first case you need to send scanned seizure letter to email [email protected] .

    If 30 days past and you did not get neither letter nor order please update us in tickets with order/package and we will reship if this is true.

    Can I buy your products through another way aside from the website?
    Since we are specialized in internet mail ordering, our services are only available through our website.

    * Is this company legit and am I safe to do business with?
    We understand your concerns to that matter since there are many non legit sources on the web and for consumer is very difficult to pick out the right partner! We are totally legit, work successfully for more than 4 years, have online customer support on regular daily basis ( Monday till Friday) and all products are high quality generic products from well known pharmacies. We are professional mail-order pharmacy, ship out 100% and keep good customer. It is in our interest to have you satisfied with our services, so you keep coming back for whole time of your needs! You can order with total peace in your mind! We are good partners and you will love us eventually, like many others do, calling us best friends or roid heaven, which makes us happy, cause we are here only for you and because of you!

    * How can I contact you?
    Since our services are optimized to be conducted online and worldwide, You are more than welcome to contact our departments through our website. Our customer support works on regular daily basis and we will answer your email in 1 to 12 hours!

    * Is a signature required for shipping?
    We are providing registered mail service, so in order you should sign for the package, but this is not a reason to get worried, the only difference is that the registered package is tracked, the rest of the procedures are exactly the same as for the regular mail.

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